Product & Platform

MetaDesk

Service desk solution

MetaDesk is a service desk solution that lets you quickly register tickets (service requests, failures) easily and request handling of issues anywhere on the portal so you don’t have to struggle with complex existing ITSM solutions. Maintenance organizations that own diverse solutions, in particular, can handle numerous support requests from numerous customers through a single platform. The open collaboration platform allows all service requests to be tracked and managed. Important development projects can be managed as top priority within the DevOps team, removing unnecessary duties.

Value Proposition

Improved convenience of customers and support so they can handle issues internally

The simple, intuitive portal provides fast access to the system.
Customers can use the knowledge base (FAQ and user manuals) so they can deal with problems themselves.

Customizable setting

We provide a workflow setting feature with which customers can apply a request handling process tailored to their needs.
Customers can also use personalized settings for the dashboard and email alerts.

Problem solving and enhancing team productivity through collaboration

Stakeholders can be informed about ticket updates through alert channels like notifications and email alerts, and you can compile and use problem-solving results using work history management.
The DevOps team can manage the target completion date according to SLA, handle service requests according to priorities, and monitor the progress on the dashboard to optimize the entire process.

Compliance with security policies and guidelines for system and platform protection

We are inspecting our source codes for vulnerabilities so we can eliminate security breaches.
For protection of personal data, we are using encryption algorithms recommended by the Ministry of the Interior and Safety.
We diagnose our web and servers for vulnerabilities and simulate hackings to better respond to various threats.

References

Metanet Fintech - Over 10 customers on top of Nonghyup Life Insurance.